01
Bank and card payments
Before contacting your provider, gather statements, payment references, payee details and dates.
- Bank transfer records
- Card or payment app transactions
- Correspondence with the provider
Financial and crypto-asset fraud
After a loss,
steady your
next step.
We are a referral service, not a law firm. Start by sending a clear enquiry; where appropriate, we can introduce you to an independent, licensed law firm.
No wallet connection No fees on this page
Act quickly, through official channels only.If the fraud is still happening, contact your bank or payment provider directly and report it to your local police. This enquiry is not a substitute for a police report.
01 Payment method02 Location and loss03 Your enquiry
Step oneStep 1 of 3
Start with the basics.
A short, orderly referral enquiry. You can review everything before you send it.
- 1Payment
- 2Details
- 3Contact
Please check the highlighted fields
Check before you send.
- Payment method
- Residence
- Estimated loss
- Platform
- Name
- Phone
- What happened
Recipient: operator details not yet confirmed.
Awaiting your review
Online submission is not available yet. Your enquiry has not been sent.
Reference:
No wallet connection, no fees
Online submission is not available yet. You can review and print what you entered.
01 / Payment types
Different assets,
different questions.
Start with the payment method, the provider and the records you already have. The right approach depends on the facts, not just the amount lost.
02
Crypto-asset transfer
Keep transaction IDs, network names and your correspondence with the platform. Contact the provider through its official fraud-reporting or complaints channel.
- Transaction hashes and network
- Exchange or platform details
- Related communications
03
Cross-border cases
Record the places and parties involved. Jurisdiction and available measures should be assessed by a qualified professional.
- Countries and entities involved
- A dated timeline of events
- Any police report or complaint numbers
A recall request is not a guaranteed refund, and a complaint to a provider is not a freezing order. We do not promise any recovery.
02 / A clearer process
Know what happens
at every step.
Organising your information, sending us an enquiry and instructing a law firm are three separate steps. You should always know which one you are on.
- 01
Organise the basics
Choose a payment method, add your location and loss range, then leave your contact details. Keep the first enquiry brief.
You stay in control - 02
We review and reply by email
We review your enquiry and tell you by email whether we can recommend an independent law firm. We do not give legal advice.
Email reply - 03
Referral only with your consent
We first tell you the firm’s name and regulator so you can check it yourself. Your details are passed on only with your consent, and fees and terms are agreed separately between you and the firm.
Your decision
03 / Clarity first
Clear scope.
Clear fees.
Before you agree to anything, you should know who charges, who pays and why. This page charges nothing.
Prepare your questionsNo fees on this page
There is no payment step on this page. It will never ask you to connect a wallet, pay a “recovery deposit” or enter card details.
Fees disclosed in writing before referral
Before any referral, we tell you in writing whether any fee applies, who it is paid to and what it is for. A law firm’s fees and terms are agreed directly between you and the firm before any work begins.
No guaranteed recovery
Sending an enquiry is not an assessment of your case and does not create an engagement. Before instructing any firm, check it on its regulator’s public register.
What we will never do
We never contact fraud victims unprompted, never ask for payment in crypto-assets, never charge “unlock fees”, “taxes” or “release fees”, and never claim to act for a law firm that has not been named to you.
04 / Before you start
Ask first,
know where you stand.
Take a moment to understand what this first step can and cannot do.
You review and send it. We review your enquiry and reply by email. If a referral might help, we tell you which independent firm we would recommend and how to verify it. Nothing is passed to a law firm without your consent.
What is possible depends on the payment method, the provider, timing and the applicable legal process. Ask your provider through its official channels. A recall request does not guarantee a refund, and a complaint alone does not create a freezing order.
Keep payment records, transaction references and a dated account of events. For crypto-asset transfers, note the network and transaction hash. Do not enter passwords, seed phrases, private keys or full card numbers. This initial form does not accept file uploads.
This page charges nothing, and sending an enquiry does not instruct or authorise any law firm. Before a referral, we tell you in writing whether any fees are involved. Any law firm must agree the scope of work and fees with you directly, in writing, before starting.
No. We are a referral service and do not give legal advice. Sending an enquiry does not make you a client of ours or of any law firm. If anyone claims to be us, or says we act for a law firm, check with us first through the official email under “Operator information” in the footer before giving any information or money.
Your information is used only to review your enquiry and reply to you. Nothing is sent until you click “Send enquiry”, and nothing is passed to a law firm without your consent. “Clear my details” removes what you have entered from this page.
A more careful start